GOOD QUESTIONS. CLEAR ANSWERS.
Before you send.
The details behind a simpler delivery.
Can I book a delivery now?+
Enter a pickup and drop-off to see the price at any time. When booking is open you sign in and request, and a nearby approved driver picks it up at the curb. If the top of the page says Opening soon, requests aren’t open yet.
Is a driver nearby?+
When requests are open, we offer your delivery to approved drivers within about 25 miles of the pickup. Drivers are joining across the US, so it depends on whether one is near you.
Who pays for tolls?+
You do, like in a ride app, and only for tolls the route really needs. We use roads without tolls when that’s a sensible way to go. If the route needs a toll bridge or tunnel, or enters the Manhattan congestion zone, the toll is shown on its own line in your price before you request, at the E-ZPass rate, and all of it goes to your driver.
Do you carry passengers?+
No. Haandl carries small items only.
Does the Tesla drive itself?+
No. An approved driver drives the car and handles the item.
How do I track a delivery?+
Sign in and open it from My deliveries. You’ll see each step, the route, and the car on the map while the driver shares their location.
Can I open the Tesla from the website?+
No. Customers and recipients can’t lock, unlock or open the car. The driver loads and unloads the item by hand.
How does the recipient follow it?+
Once the item is loaded, open the delivery and tap Get link for recipient. Send them the link and the 6-digit PIN. The link is for that delivery only and works for 4 hours.
Where is my receipt?+
Stripe emails your receipt when the delivery is charged. Your History shows every delivery and its price.