At pickup
Check that the driver and car match what your delivery page shows, meet at a safe spot by the curb and make sure the item fits.
EVERY HANDOFF MATTERS
The right package. The right hands.
A few simple checks keep every delivery safe.
Before driving off
Load and secure the item, close the trunk fully, then mark it loaded on your delivery page.
At drop-off
The driver hands the item to the recipient in person at the curb, never at a door. The sender confirms on their delivery page once the recipient has it.
If something goes wrong
Stay with the item and email us with the delivery number. If anyone is in danger, call 911.